Filing An Insurance Claim
Insurance coverage protects you from future loss at an unknown time and place.
In times of distress, it can be easy to overlook the best steps to take. We always prefer that you speak with one of our professional agents at Hill and Stone Insurance Agency, Inc. before filing a claim so that we may counsel you regarding your loss.
Our professional agents are available during normal business hours at (847) 295-3030 to discuss your potential claim along with its potential impact to your policy. If a loss or accident occurs on weekends or evenings, you may remediate the damage as much as you are able and call us at your earliest opportunity, or refer to the toll free 24 hour company claims directory.
When filing a claim, an adjuster will be assigned to review your loss. He will assign a claim number, provide you with valuable information, and assist you with processing your claim.
Frequently Asked Questions
When should I file a claim immediately?
Always file a claim if someone has suffered injury so that your insurance carrier may protect your interests.
What steps should I take immediately following a loss?
Take whatever steps are necessary to prevent further damage and protect your property.
If my loss or accident is not an emergency, should I wait to speak with an agent?
Yes, one of our helpful agents will guide you through the claims process and provide specific information about your policy.
What can I do if my claim is not progressing as I expected?
This is the time to place a follow up call to your agent, who can help you get the information you need.
When can I expect to hear from an adjuster?
In most cases, you may expect to hear from an adjuster with 24 hours, however during times of catastrophic loss, adjusters tend to insured’s who are most severely affected and may delay a response for up to 72 hours.
Note: If you are insured with Travelers Insurance or Progressive Insurance, please call the company as they prefer to speak with insured’s directly.
Click here for a list of our insurance carrier claims and customer service numbers.