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Customer Ratings & Reviews for Hill & Stone Insurance Agency, Inc

77 Reviews | Leave a Review
I feel that the whole team is always looking out for my family and doing what is best for us! 

Everyone I have worked with at Hill & Stone have been awesome, whether for Business or personal. You have very accommodating in making sure all of our insurance needs are met!!

Two reasons: (i) The personalized service makes a big difference. I feel that I can call at any time with questions regarding insurance issues. (ii) When I do have an issue, Hill & Stone is my advocate, not the insurance company's advocate.

The Hill and Stone team provide uniformly excellent service, support and advice. I completely trust them and respect their guidance. Always superb!

Everyone is exceptionally knowledgeable and always helpful.

An incredibly professional, and great group of people. Customer service was top shelf, and unsurpassed. A great place to go for all your insurance needs!

My wife and I have been highly satisfied clients of Hill & Stone since 1974 when we relocated from New Jersey to Lake Forest, IL.

We have never been disappointed.

As we were preparing for our move we had consulted our home/auto insurance company in Paterson, NJ to recommend an agency on the North Shore. That brought us to Hill & Stone, which helped us to seamlessly transfer our policies.

We consider ourselves privileged by way of having dealt with the first Mr. & Mrs. Stone. Now we talk with George Stone, the second generation of the Stone family. And with the recent arrival of Natalie Stone we have entered into the third generation of our bond with the agency.

We direct -- with great confidence -- our neighbors, friends, and relatives to consider the personalized services of Hill & Stone.

We assure them that they will not ever be disappointed.

Very responsive and knowledgeable in all aspects of insurance. Friendly staff

Personable, professional, thorough, punctilious perhaps best describes the service at Hill & Stone generally and Natalie Stone particularly. A thoroughly satisfying experience—insurance made painless. Kudos!

Appreciate the prompt and professional service.

Hill & Stone is an insurance firm with excellent experience and knowledge. They are always available for me to answer questions about both my business and personal insurance needs. I give them the highest marks possible and recommend them without hesitation.

Hill & Stone is very responsive to its clients in the way they listen and get back with information in a timely manner. Highly recommended for your insurance needs.

Raelee always answers the phone and returns calls promptly when I call the office. I feel like I’m getting great personal service from her.

I have used Hill & Stone for over two decades for personal and business insurance. Particularly with the recent extensions of the carriers they offer, Hill & Stone combines personal service with the best prices. I have dealt with some of the large, independent carriers for short periods but they always end up raising their rates. With Hill & Stone, rate changes are anticipated and changes in carriers are made before the pain hits. That works for me as a consumer and as a small business owner.

Great service, whenever I need it!

great agency to get insurance from. cant beat the customer service. saved us a lot of money and got us better coverage

Hill and Stone truly cares about me!

Great customer service and quick response to all my insurance needs. Will refer all friends and family!

Natalie Stone was very helpful in creating a policy that fit our needs.  My questions were all answered in terms I could understand quickly and they found the perfect coverage for our home, personal belongings and cars. Very Happy!! Will definitely recommend over and over!

Incredible company! I personally hear from president, George Stone, regarding issues that I have. Amazing customer service. Their rates are much better than their competitors. I recommend them to all of my friends for any service! Top notch

Very friendly and will always take care of your insurance needs! Nice to deal with a business that has integrity!

Excellent, personalized service.

I would highly recommend Hill and Stone. My experience with them has been outstanding with respect to their competency and customer service.

Good response to my questions. Love the discount. 

You did everything right! I totally understand my coverage and options! Thank you!

Hill and Stone Insurance is a gift to the Lake Bluff/Lake Forest Community. Every experience I have had over decades of coverage has been top rate. Hill & Stone cares about their customers and their community and continues to build generations of trust.

I highly recommend Hill & Stone for your insurance needs. They have handled our personal and business needs for many years. The pricing is competitive and the service is excellent. I call or email George and his team and receive an immediate response. They care about the customers they serve.

Excellent

Excellent follow up with service requests and advice. We feel comfortable that we have always received good advice and timely follow up from the agents at Hill and Stone.

Very quick and came back with a great option to fit my needs. Walked me through the whole process really well.

Hill & Stone They provide an unparalleled service... They know insurance and they understand their clients, they tailor insurance according to their clients needs.

Great customer service

Just switched our home and auto to Hill and Stone. Raelee made the experience so easy and welcoming! She made sure we were getting everything we needed and explained along the way. Definitely happy we made the switch!

We have been with H&S for over 30 years and EVERY time we've asked for help they have responded quickly, competently and with a can do attitude. We could not ask for anything more.

Incredible company! I personally hear from president, George Stone, regarding issues that I have. Amazing customer service. Their rates are much better than their competitors. I recommend them to all of my friends for any service! Top notch

Responsive to questions and helpful with claims.

Working with Raelee Reed at Hill & Stone is the best experience I have had working with an Insurance Broker. Outstanding customer service and going the extra mile to secure the best rates and coverage.

great customer service!!!

YOU HAVE GOOD COMMUNICATION SKILLS AND ADVICE.

Great customer service and very helpful staff. Happy to be a customer of Hill and Stone.

I’ve been working with Hill & Stone and have had a great experience. Very understanding, very helpful, and quick to act

Good communication regarding placement of coverage, claims and monitoring policies and premium payments.

Worked hard to get best rates. Easy to work with and most important, they saved me money. I highly recommend them for all your insurance needs.

Attention to client needs and a personal, friendly but professional approach. Trudy is spectacular!!

Excellent and attentive service!

Trudy is thorough, friendly, and helpful - it's a pleasure to work with her!

Natalie Stone did a great job getting me a quote that was timely as well as showing cost savings. She was available to answer all my questions and made it easy to make the change with insurance.

Hill & Stone is the most responsive and caring insurance company. They have been there for us for decades for home, auto and about everything else that has come up.. Trudy from Hill & Stone is always timely and thorough, she is so proactive that she is always a couple steps ahead of me. It's been a great relationship. A first rate A+++ company.

great rates

Superb customer service consistently. You will always receive rapid responses, proactive suggestions and competitive rates. Although my company is small, the entire Hill and Stone Agency treat me like gold and their sense of urgency and accuracy is far better than any other organization.

Hill & Stone provides a superior level of care and attention to detail in finding the best insurance coverage for homes, cars, boats and liability. It is a pleasure working with them.

Trudy Rutkowski is an excellent agent.

We have been very impressed with the service at Hill and Stone. They are attentive and quick to respond to any questions or issues.

always available and has answers.  also follows up to make sure policies don't expire

It is always wonderful if you have no reason to call on your insurance, but this year we did, and Cincinnati Insurance really came through for us and our out of state daughter when she was in a high speed car accident. The care we got in addition to the insurance claim help was amazing.

Whenever I had a question or an issue, it was promptly and professionally addressed.



Friendliness, rapid response

For over 20 years Hill and Stone has been handling our auto and home coverage needs. Their service is professional and dependable. Phone calls are always returned promptly, and they provide guidance that is in our best interest, which over the years has been proven time and time again.

I enjoy the full service.

Hill and Stone has met all of our insurance needs for the past 40 years.. They provide us with good companies and good advice. They answer our questions quickly. They are the best insurance agency that we have ever dealt with.

Great service, excellent listening, highly responsive, found the right solution!

In an age where personal and timely customer service seem scarce, Hill and Stone consistently exceeds expectations in regard to policy renewals, revisions and value. The personal touch is especially appreciated.

Your focus on the customer to answer questions and solve problems and the always positive attitude is so appreciated by my entire family!

I've been using Hill and Stone Insurance agency for over 25 years and find their rates to always be very competitive -they have exceptional customer service and their employees are always extremely friendly! shout out to Pat! she's the best!

Hill & Stone has had me covered for almost 3 years now, first through 2 different rental apartments, and now property ownership. Their agents and the rest of the staff are top notch, personable, attentive and knowledgeable. Highly recommend!

Excellent service and impressive attention to detail. Natalie Stone from Hill & Stone provided extremely thorough coverage for my rental insurance needs. I had to file a claim for a piece of missing jewelry and the insurance provider was even surprised about how thorough the coverage was. Natalie listened to my needs and customized a policy based on what I wanted. Highly recommend!

Can't say more about Hill and Stone. Amazing customer service. The staff is so responsive and they handled our insurance needs in such a timely and professional manner. My hat is off to George Stone. You all represent the best in a local independent agency.

Highly recommend! Our family has had a great experience with Hill & Stone insurance. They have done an outstanding job of taking care of my family. They got us a great quote on a variety of insurance policies (auto, home, umbrella), and I really value how they help to customize the policy to my family's need. Equally as important, they take the little steps to make you feel like you are a valued customer - maybe even more than a customer but a friend/genuine relationship. Again, we highly recommend Hill & Stone!

Everyone we’ve been in contact with at Hill & Stone has been helpful, professional and very responsive whenever we’ve needed them. The team there are true advocates for their customers in the often confusing and sometimes confounding Insurance industry climate. Trudy always presents us with multiple options and does a great job in explaining all the pros and cons of each. Great single point contact for all of our insurance needs.

Your servicing is very professional and friendly.

Responsive to questions and helpful with claims.

Appreciated thorough review of all my policies and the time you took to really look over coverage and options!

Thorough and professional insurance services. Expertly tailored to meet both our personal and company needs.

They are extremely accommodating and are always looking for the best solution for individual needs.

I purchased my auto, home and personal (my wife's engagement ring) insurance with Hill & Stone. They have excellent customer service, a wide variety of coverage options and the best rates. I highly recommend using them!

I've had my home and auto insured by Hill and Stone forever, and I'll never go anywhere else. Why would I? The service is unparalleled, and I save money. I always end up feeling that my business is of utmost importance to them!

I've used Hill & Stone as an insurance broker since 2008.  I'm always impressed with the results.

Hill & Stone appears to do what a good insurance broker is supposed to do:  Find the best insurance at a low price.  They are not committed to one insurance company.  

Even now, I get several quotes for all of my insurance every year.  Hill & Stone continues to have all of my business.



Hill & Stone Insurance Agency, Inc received a rating of 5.0 out of 5 based on 77 reviews on IWantInsurance.com.
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